FAQ

Signing up at Courtside Casino is quick and straightforward. Head to the app, tap the registration button, and fill in your basic details — your name, email address, date of birth, and a secure password. Once you've submitted your information and agreed to the Terms of Use, your account will be created and verified.The best part? You'll receive 1,000 Courtside Coins automatically the moment your account is set up, with no purchase required. It's a no-strings-attached way to start exploring the lobby right away.Keep in mind that Courtside Casino is a mobile-only platform, so you'll need to download the app to play. There's no browser-based version available for gameplay. You must be at least 18 years of age to register, and the platform is currently available only in the United States of America, with a few state exclusions that you can find in the eligibility section of the Terms of Use.

Courtside Casino uses two types of virtual currency, and understanding the difference between them is important.Courtside Coins are the entertainment currency. You use them to play games in the lobby for fun, but they carry no cash value and cannot be redeemed for prizes. Think of them as your way to enjoy the games without any financial stakes attached.Courtside Cash is the sweepstakes currency. This is the one that matters when it comes to prize redemption. You can earn Courtside Cash through optional Courtside Coin purchases, referral bonuses, or mail-in entries. Once you've accumulated a minimum of 50 Courtside Cash and met the applicable playthrough requirement, you can submit a redemption request for real prizes.The two currencies work side by side, but only Courtside Cash has redeemable value. Courtside Coins, no matter how many you accumulate, will always remain entertainment-only.

When you create a new account at Courtside Casino, you'll automatically receive 1,000 Courtside Coins — no purchase, no promo code, and no manual claim needed. The coins are credited instantly once your registration is complete.These coins give you immediate access to the full game lobby, including slots, table games, arcade titles, and live games. It's a great opportunity to get a feel for the platform and explore what Courtside has to offer before deciding whether you'd like to make an optional Courtside Coin purchase.Since Courtside Coins are for entertainment only and hold no cash value, there are no wagering requirements attached to this bonus. You're free to use your coins however you like across any available game.

Courtside Casino doesn't currently require or offer promo codes for its bonuses. All promotions — including the welcome bonus, daily refill, and Courtside Cash bonuses from purchases — are applied automatically to your account. There's nothing to type in, no code to hunt down, and no extra steps to follow.If your Courtside Coin balance ever drops to zero, you'll also receive an automatic daily refill of 1,000 Courtside Coins, once per day, at no cost. This keeps you in the game even if you've played through your balance.For those looking to earn Courtside Cash without making a purchase, the mail-in entry option is worth exploring. You can generate a unique 12-digit postal entry code from your account profile and mail a handwritten request to Courtside's headquarters to receive 5 Courtside Cash per eligible entry. Full details are available on the Sweepstakes Rules page.

Courtside Casino operates on a sweepstakes model, so there are no traditional "deposits" in the way you'd see at a real-money casino. Instead, you have the option to purchase Courtside Coin packages, which start at $10 for 10,000 Courtside Coins. Every purchase also includes a Courtside Cash bonus at a 1: 1 ratio — so a $10 package comes with 10 Courtside Cash, a $50 package includes 50 Courtside Cash, and so on up to $500.Accepted payment methods include ACH bank transfer, MasterCard, PayPal, and Visa.When it comes to prize redemptions, you'll need a minimum balance of 50 Courtside Cash and must have met the 1x playthrough requirement on your Courtside Cash. Redemptions can be processed via PayPal, Venmo, Push-to-Card (debit card), or bank transfer. PayPal, Venmo, and Push-to-Card payouts are typically processed within minutes to a few hours. Bank transfers may take 2 to 5 working days.

Wagering requirements — sometimes called playthrough requirements — refer to the number of times you need to use a bonus before you can redeem it as a prize. At Courtside Casino, this applies specifically to Courtside Cash.The playthrough requirement on Courtside Cash is 1x. That means if you receive 10 Courtside Cash as part of a Coin package, you need to wager that amount once across eligible games before you can request a redemption. All casino-style games available in sweepstakes mode — including slots, table games, live games, and arcade titles — appear to contribute equally toward meeting this requirement.Courtside Coins, on the other hand, have no wagering requirements at all, because they hold no cash value and cannot be redeemed under any circumstances.Once you've met the playthrough requirement and your Courtside Cash balance reaches at least 50, you're free to submit a redemption request.

Yes — and in fact, Courtside Casino is exclusively a mobile platform. The entire experience is designed around the app, and there is no desktop or browser-based version available for gameplay.The app is built to deliver a smooth, responsive experience across both iOS and Android devices. Whether you're at home on the couch or out and about, you can access the full game lobby, manage your account, check your Courtside Cash balance, and submit redemption requests all from your phone.To get started, simply download the Courtside Casino app from the appropriate app store for your device, create your account, and your 1,000 Courtside Coins welcome bonus will be credited automatically. The mobile-first design means the platform is optimized for touchscreen play, so the experience feels natural from the moment you log in.

Courtside Casino features a wide-ranging game library built on content from some of the most respected names in the industry. You'll find titles from providers including Betsoft, Evolution Gaming, Hacksaw Gaming, Novomatic, Red Tiger Gaming, Playson, Kalamba Games, and many more.The lobby includes online slots, table games like blackjack and roulette, live dealer games powered by Evolution Gaming, arcade and instant win titles, and sports picks. Whether you enjoy spinning the reels on a high-volatility slot or prefer the strategy of a table game, there's plenty to keep you busy.It's worth noting that Courtside Casino currently does not offer progressive jackpots or tournaments. The focus is on delivering a broad, high-quality selection of games across both Courtside Coins (entertainment) and Courtside Cash (sweepstakes) modes.

Courtside Casino operates as a social sweepstakes casino, which means it functions under a different legal framework than traditional real-money gambling platforms. Sweepstakes casinos are legal in most of the United States of America because players are not required to make a purchase to participate — there's always a free method of entry available, such as the mail-in option.The platform is available to players in the United States of America who are 18 years of age or older, with the exception of the following states: California, Connecticut, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, and New York. If you're unsure whether Courtside is available in your state, check the eligibility information in the Terms of Use before registering.Always make sure you're playing on a legitimate, regulated platform. Courtside Casino's sweepstakes model is designed to keep gameplay fun, fair, and legally compliant.

KYC stands for "Know Your Customer," and it's a standard identity verification process used by financial and gaming platforms to confirm who you are. At Courtside Casino, KYC verification is required before you can purchase Courtside Coin packages or redeem Courtside Cash prizes.To complete verification, you'll need to submit a government-issued photo ID — such as a passport, driver's license, residence card, or EAD/work permit card — along with proof of your current address. This is a one-time process, and once your identity has been confirmed, you won't need to repeat it.Completing your KYC verification early is a smart move. It ensures there are no delays when you're ready to make a purchase or submit your first redemption request. If you run into any issues during the process, the support team is available to help.

Technical hiccups can happen on any platform, and Courtside Casino has a few options to help you get back on track quickly.First, try the basics: close and reopen the app, check that your internet connection is stable, and make sure your device's operating system and the app itself are both up to date. Many minor issues resolve themselves with a simple restart.If the problem persists, check the FAQ section — you're already here — to see if your issue is covered. For anything more specific, you can reach the support team directly via live chat or by emailing support@courtsidescasino.com. The team is equipped to handle account issues, payment questions, game errors, and anything else that might come up.When reaching out, it helps to include your account details, a description of the issue, and any error messages you've seen. The more context you provide, the faster the team can help you find a solution.

Courtside Casino takes responsible gambling seriously and encourages all players to approach the platform with a healthy mindset. Because Courtside operates as a sweepstakes platform with virtual currencies, the financial risks differ from traditional real-money casinos — but it's still important to stay in control of how much time and money you spend.If you feel like your play habits are becoming a concern, there are tools and resources available to help. You can set limits on your activity, take a break from the platform, or reach out to the support team to discuss your options, including account restrictions or self-exclusion.For additional support, organizations like the National Council on Problem Gambling (NCPG) offer free, confidential help. You can reach their helpline at 1-800-522-4700. Remember, gaming should always be fun — if it stops feeling that way, it's okay to step back and seek help.

Getting help at Courtside Casino is easy. The platform offers multiple ways to reach the support team depending on your preference and the urgency of your question.For quick answers, start with the FAQ section — it covers the most common questions about accounts, bonuses, payments, and gameplay. If you need to speak with someone directly, live chat is available through the app and is typically the fastest way to get a response.For less urgent matters or more detailed inquiries, you can send an email to support@courtsidescasino.com. When you write in, include your account information and a clear description of your issue to help the team assist you as efficiently as possible.The support team is there to make your experience smooth and enjoyable, so don't hesitate to reach out whenever you need a hand.